Shipping & Returns

SHIPPING POLICY

DISCLAIMER

Please note that your shipping and billing information is required to match in order for us to successfully process your order.
For security purposes, in the event an order is placed with different billing and shipping addresses we reserve the right to automatically cancel your order and issue a full refund to you within 24 hrs. If you have any special requests, please do not hesitate to contact info@esmezoe.com as we are more than happy to try our best to accommodate you.

 

PROCESSING TIME

Please allow 2-4 days for processing and verification. Orders placed Fri-Sun will typically ship out on Monday unless there's an active sale. If you have placed a pre-order, please refer to your original order confirmation email for shipping details. 

 

SHIPPING DESTINATIONS, TIMES & RATES

 

CANADA
Express Domestic Shipping Within Canada is $10 Which Includes Tracking & 1-2 Business Day Delivery Time. 

UNITED STATES
Standard Domestic Shipping To The US Is $10 Which Includes Tracking Number & 5-7 Business Day Delivery Time. Express Worldwide Shipping to the US is $20 Which Includes Tracking & 2-4 Business Day Delivery Time, and Up to 3 Business Day Delivery Time to Hawaii. 

 

INTERNATIONAL

Standard International Shipping Is $10 Which Doesn't Include A Tracking Number & 7-14 Business Day Delivery Time. International Worldwide Express is $20 Which Includes Tracking & 5-7 Business Day Delivery Time. 

LOCAL TAXES/CUSTOMS DUTY

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Duties and taxes on international shipments will be billed automatically to the recipient.

PLEASE NOTE

The delivery times are only estimates and orders may experience delays during periods of high traffic.


Please check back with us periodically for any updates regarding our shipping policies.

Please note that we do not ship to P.O. Boxes.

Return & Exchange Policy

All sales are final. No refunds or exchanges. If any items are broken in transit please send a photo and it will be replaced free of charge.